Ashenmoor is a free, non-commercial game. It has no ads or third-party trackers, and we never sell your data.

Single player

Your characters, stash and settings stay in your own browser (its local storage). Nothing about them is sent to us. Browser error reports, including the error message, stack trace and browser user agent, are sent to us even in single player so we can diagnose and fix faults; they are kept for up to 14 days. The welcome screen remembers that you have seen it with one small cookie, ashen_welcome.

Online accounts

• Email address: used only to sign you in, to confirm the address and to help you recover a forgotten password. We will not send you newsletters or marketing.
• Password: stored only as a salted scrypt hash, never in plain text.
• Game data: your characters, shared stash and records such as Pit clears, so they can follow you to any computer.
• Chat: messages go to the players in that channel. Moderators can mute accounts that abuse it.

Feedback

When you send feedback we keep your note, your character, where you were, the game version and a screenshot of your screen at that moment. We use it only to fix and improve the game.

Server logs

Like any website, our server records short-lived technical logs (IP address, time and the page requested) to keep the service secure and working.

Usage counts

We count visits, game starts and approximate active play time to understand whether people are enjoying the game. A random browser identifier is kept in local storage; a separate random identifier groups events from one page visit. These first-party events include game mode and the referring website’s hostname, along with ordinary server log information. They do not include your name, account, characters or saves. Raw logs rotate daily and are retained for up to 14 rotations; aggregate counts may be kept longer. We respect your browser’s Do Not Track and Global Privacy Control signals. Clearing this site’s data removes the browser identifier.

Your choices

To see, correct or delete your account and everything linked to it, write to support@playashenmoor.com from the address you signed up with. Single-player data is removed by clearing this site’s data in your browser.